CUSTOMER SERVICE & CONTACT

At Ekilibrio LLC, we are committed to providing professional assistance before, during, and after your purchase.

For questions regarding products, availability, orders, shipping, deliveries, exchanges, store credit, damaged or defective merchandise, or general customer service, please contact us.

Contact Us

Ekilibrio LLC
San Juan, Puerto Rico

Phone: 787-600-8627
Email: [email protected]
Website: https://www.ekilibriopr.com/us/service/about

Customer Service Hours

Monday – Saturday: 10:00am-5pm
Sunday: [Closed / Hours]

Messages received outside regular business hours will be addressed during the next available business day.

Order Assistance

When contacting us about an existing order, please provide your:

Full name
Order or invoice number
Telephone number or email associated with the order
Brief description of your question or concern

For damaged or defective merchandise, please include photographs of the product, packaging, and shipping label when applicable.

Product Assistance

Our team can assist with product information, dimensions, finishes, specifications, availability, and general lighting selections.

Customers remain responsible for confirming measurements, electrical requirements, structural requirements, and product suitability before purchase and installation. Professional installation by a qualified electrician or installer is recommended.

Contact Form

Customers may also contact Ekilibrio through the Contact Us form on our website. Please allow a reasonable period for our team to review and respond to your inquiry.

We appreciate you choosing Ekilibrio — Lighting for All Your Spaces.